Diamond Fireplace & Stone not only sells fireplaces, but we install and service them as well. Learn more about these services below.

Service

Hours: Monday to Friday 9:00am - 4:00pm

All our products are covered by the manufacturer's warranty. Labor is also covered under the warranty, as long as we installed the product.

Extended warranties are available. Call our Service Department for details.

Warranty information is available in the installation manual. All products are subject to the manufacturer's warranty. Diamond will only service these products under the terms of the warranty. Diamond cannot authorize any changes to the warranty. Service charges will apply to any repairs not covered by the manufacturer's warranty. For more information please contact our service Department.

We service what we sell. Regular inspection/maintenance is important for safe and proper operation of your fireplace. Annual service programs are also available, at a reduced rate. Please call for our Service Call Rates. Our service work has a 1 month warranty on labor & one year on parts.

Diamond reserves the right to change pricing at any time. Dacora switches are not covered under warranty.

 Installations

If Diamond is to install or service your fireplace we ask you to prepare the areas needed, to ensure a smooth installation.

• Move furniture etc., away from the fireplace location.
• Keep pets in another area during the installation.
• Clear hallways, doorways, and pathways leading to fireplace location
• If a gas line is being run. Clear the area the gas route is taking.
• If we are installing an insert:
• Have your chimney cleaned.
• Clean out the firebox of ashes, grates, etc. If this is not done, there will be additional charges.
• Do not have a fire the day before or the day of the installation/service

We thank you for your cooperation. Should you have any concerns and/or require services after our installations, contact our service department by calling 403.273.0000