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We collect, use and may disclose your personal information for the purpose of providing you with our products and services but only after you have requested or ordered products from us. We are in the business of the supply and installation of fireplaces and stone.
Why do we have a privacy policy?
At Diamond Fireplace, we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. Part of establishing trust and respect is done by telling you what information we will require form you, how this information will be handled, and how this information will be kept safe. We know that your personal information is a valued asset and we want you to know we will treat it that way.
The purpose of the following document is to inform you of:
- Our information handling practices
- The reasons for these practices
- Security steps in place to protect your information; and
- Your role in controlling your personal information.
Collecting Personal Information:
At Diamond Fireplace, we collect personal information to better serve your needs. Whether is be purchasing products and services from us or obtaining service or warranty work, we are here to make sure you get everything you need.
In order to provide you with our wide variety of services, products and promotions, we may collect the following information when necessary.
- Contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses.
- Employment information, credit information and personal references of those who are applying for credit.
- The plans, specifications and other particulars about the home which is being built for you
- Municipal and legal descriptions for your home (permits in the country)
- Any other relevant information which is necessary to provide you with our products and services.
We may need to collect other personal information depending on the circumstances, but we will ask you directly and ensure that you agree.
Safeguarding your Personal Information:
Like you, we at Diamond Fireplace value your personal information. Part of valuing your personal information is making sure it is protected and kept confidential. We achieve this by:
- Having our employees sign a confidentiality agreement
- Keeping our records in a safe place.
Updating your Personal Information:
Diamond Fireplace will do its best to ensure your personal information is correct and kept current. An installation coordinator or service coordinator will contact you to verify your personal information before any work is done based on the information taken.
We will keep your information as long as necessary to continue to meet your needs and any legal requirements we may have. However, once your personal information is no longer required we will destroy it.
If your personal information should change, or any other information you feel is necessary, please inform us.
Controlling your Personal Information:
We believe that part of establishing trust and integrity comes from allowing you to control your personal information.
As such, we will collect information about you on a voluntary basis. However, in some circumstances before we collect personal information from you, we will have you complete a consent form which authorizes our collection, use and disclosure of your personal information.
If you have any questions or concerns about the handling or your personal information or wish to withdraw your consent, please contact Richard Fankhanel our Diamond Fireplace Privacy Officer at 273-0000 or email rfankhanel@diamondfireplace.com
Our representatives will be happy to assist you.
Accessing your Personal Information:
Diamond Fireplace's Privacy Officer provides you with the opportunity to access your personal information that is held by us. It is our policy to ensure all clients receive one complimentary copy of all their documents to keep in their possession.
If you have more questions about your privacy rights in Alberta , please visit the website of the Office of the Information and Privacy Officer at www.oipc.ab.ca
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